Privacy is the default across everything we build.
This Privacy Policy applies to the applications and online services of Lumwe ("we", "our", or "us"), the operating brand of 17866381 Canada Inc., a federally incorporated Canadian technology company based in Québec, Canada. It covers our Apple-platform apps — Mansio, Ritmel, Lemmio, Adepta, and Custor — and our online services, Nurbell and the Inference API.
Our applications are designed for local-first use without advertising identifiers, tracking profiles, or analytics SDKs. Mansio works locally without an account by default. A Lumwe Account is used for optional Mansio Cloud sync; signing in alone does not upload local records. Cloud sync starts only after the user explicitly enables it in Mansio settings. User-chosen Apple system features, exports and external services have their own data-handling practices.
Our online services process only the information you or your organization submit, on infrastructure we operate in Canada. Lumwe does not sell personal information, does not use customer data for advertising, and does not use your content or requests to train models.
Five apps, two services — one privacy baseline.
On-device applications
Mansio
iPadOS / iOS · immigration & travel trackerOrganizes trips, passports, visas, permits, and residence-day progress. Records stay on device in local-only mode. If you explicitly enable Mansio Cloud sync, account-linked profile, travel, document metadata and goals are processed to synchronize your records. Full document numbers and document images are not uploaded. See Mansio Cloud details.
Lemmio
iOS · French dictionary & vocabularyLookup, pronunciation, morphology, and vocabulary review. Lookup history, saved words, and study lists are stored locally. Optional camera lookup extracts text only for the active request and is never uploaded.
Ritmel
iOS · schedule captureTurns typed text, voice, shared content, or clipboard text into Apple Calendar events using iOS system frameworks. Calendar data and voice are not uploaded to Lumwe servers.
Adepta
Learning workspaceHelps organize documents, notes, vocabulary, practice, and learning progress. Study materials and review data are stored locally on the device. AI-assisted features operate only on content you choose to use and are never used for advertising, profiling, or model training.
Custor
macOS · capture, OCR & translation utilityCaptures and edits screen content, with optional on-device OCR and Apple Translation. Screenshots, annotations, and extracted text remain on the Mac unless you explicitly export or share them.
Online services
Nurbell
B2B SaaS · nurbell.comAn AI-powered export-compliance platform for businesses. It processes the trade data your organization submits — products, destinations, parties, and documents — on Lumwe infrastructure in Canada. Covered in detail in §05.
Inference API
Developer service · api.aolva.com (alias: api.lumwe.com)An AI inference service. Requests you send are processed on Lumwe's own GPU servers in Canada. Request content stays in Canada and is never used to train models. Covered in detail in §05.
Local-first app data and optional Cloud sync.
In local-only app use, Lumwe does not receive the following data from your device. Mansio's optional account and Cloud sync are explained separately below; this local-only statement must not be read as a claim that Cloud sync collects no data.
- Personal identifiers such as name, email address, phone number, Apple ID, or government identifier
- Precise GPS location, background location, or location history
- Documents, notes, vocabulary lists, calendar events, travel records, passports, visas, permits, or residence records entered into the apps
- Device identifiers used for advertising or cross-app tracking, including IDFA
- Behavioral advertising data, browsing history, or profiling data
- Payment card or billing information from App Store transactions
We do not use app data for advertising or cross-app tracking. Optional account authentication and user-selected external services are described in §09.
Mansio Cloud — explicit opt-in
When data is sent. Fresh installs use local-only mode. Signing into a Lumwe Account does not by itself upload your records. Only explicitly enabling Cloud sync in Mansio settings sends the supported records linked to your account.
What is processed. Account name, email and authenticated user identifier, plus profile, travel legs, document labels and metadata, dates, jurisdictions, notes and goals, are processed for account functionality and cross-device sync. This is account-linked data, not anonymous data. Apple lists the relevant linked-data categories on the Mansio App Store page.
What stays local. Full passport, visa and other document numbers, document photos, MRZ text and OCR source material are not uploaded by Cloud sync. Synced document metadata includes only the last four digits of the document number.
Local deletion is not Cloud deletion. Clearing local data stops Cloud transfers and returns Mansio to local-only mode; it does not delete the Cloud account or existing Cloud records. Contact [email protected] for questions or a verified Cloud-data access or deletion request.
Optional intelligent recognition. When available and with your consent, Mansio sends only itinerary text redacted on your device to Lumwe's Aolva service, which may use third-party model providers. Document images, passport or other document numbers, MRZ text, passenger names, birth dates and booking references are excluded. The text and results are not written to the Mansio database; results may be retained in memory on Mansio servers for at most 24 hours. This limit concerns Mansio servers, not a guarantee of zero retention by third-party providers. Processing is account-linked for app functionality, not tracking. Entered city names are itinerary content, not device location. You can disable cloud enhancement or withdraw consent at any time in Settings → Intelligent recognition and continue using local rules. This choice is separate from Cloud sync.
The apps, side by side.
| Feature | Adepta | Lemmio | Mansio | Ritmel | Custor |
|---|---|---|---|---|---|
| User account required | No | No | Only for optional Cloud sync | No | No |
| Data sent to Lumwe servers | Not collected | Not collected | Account data; supported records only with explicit sync opt-in | Not collected | Not collected |
| Primary local data | Study content | Vocabulary | Travel records | Calendar drafts | Captures & annotations |
| Calendar access | Not required | Not required | Not required | Read & write | Not required |
| Microphone access | Not required | Not required | Not required | Voice input only | Not required |
| Camera / photo access | Not required | Optional lookup | Not required | Not required | Optional capture |
| Advertising or tracking | None | None | None | None | None |
| Third-party data sale | None | None | None | None | None |
Nurbell & the Inference API.
Unlike the on-device apps, these are operated services that process data on Lumwe infrastructure. We built them on our own compute in Canada precisely so that data residency and privacy stay under our control.
Nurbell · nurbell.com
What it processes. To produce export-compliance results, Nurbell processes the business data your organization submits: product descriptions, destinations, parties, shipment details, and uploaded documents. Business accounts include the contact details needed to operate the service.
Where it lives. This data is processed and stored on Lumwe infrastructure located in Canada and does not leave Canada in the normal course of operating the service.
How we use it. Submitted data is used only to deliver the compliance features you request and to operate, secure, and support the service. It is not sold, not used for advertising, and not used to train models.
Retention & deletion. Customer data is retained for the life of the account or as set out in your service agreement, and is deleted on verified request. Customer organizations control access for their own users.
Inference API · api.aolva.com · api.lumwe.com
What it processes. The API processes the request content you send — prompts and accompanying inputs — to return an inference result. Account and usage metadata are processed for authentication, reliability, and billing.
Where it lives. Requests are served on Lumwe's own GPU servers in Canada. Request content stays on Canadian soil and is not routed to third-party model vendors.
How we use it. Request content is used only to generate your result and operate the service. It is not sold, not used for advertising, and not used to train Lumwe or any third-party models. We keep operational logs to the minimum needed for reliability, abuse prevention, and billing.
Your responsibility. You are responsible for the data you submit and for having the right to send it. Do not submit content you are not permitted to process.
Permissions are requested only when needed.
Files and documents: Mansio, Adepta, and Lemmio may let users import or export files. Files selected by the user are used for the requested workflow. Mansio's optional Cloud sync may synchronize supported records created from an import, but does not upload document images or full document numbers.
Camera or Photos (Lemmio only, if enabled): iOS asks before camera or photo access, used for lookup workflows such as recognizing text from an image. Images are not uploaded to Lumwe servers.
Calendar (Ritmel only): iOS prompts for calendar access before Ritmel creates or manages events. Revoking it in Settings → Privacy & Security → Calendars prevents Ritmel from writing events.
Microphone (Ritmel only): iOS prompts for microphone access when voice input is used. You may use text input or the Share Extension without granting microphone access.
No background tracking: the covered apps do not request background location, advertising-tracking permission, marketing push tokens, or background analytics collection.
Data stays under the user's control.
For local-only app data, storage and deletion are managed on the user's device:
- Deleting an app removes that app's local data from the device, subject to normal iOS, iPadOS, macOS, iCloud, backup, and system behavior.
- Users can delete app records directly inside the app where deletion controls are provided.
- Calendar events created by Ritmel remain in Apple Calendar until deleted from Calendar or through Ritmel.
- Files exported by the user remain wherever the user saved or shared them.
Mansio Cloud records are separate from local data: clearing local data, disabling sync or deleting the app does not delete the Cloud account or existing Cloud records. Contact [email protected] for a verified Cloud-data access or deletion request. Lumwe cannot retrieve local-only data that has not been uploaded.
For the online services (Nurbell, Inference API), data you submit is retained as described in §05 and deleted on verified request.
Not directed at children.
The covered applications and services are not directed at children under the age of 13, or the applicable age of digital consent in the user's jurisdiction. Lumwe does not knowingly collect personal information from children.
No advertising, analytics, or tracking SDKs.
The covered applications do not use third-party advertising networks, analytics SDKs, tracking SDKs or data-broker services. They may interact with Apple system frameworks chosen for core functionality — EventKit for calendar access, speech or dictation frameworks for voice input, file and photo pickers, camera access, and App Store purchase infrastructure — which are governed by Apple's privacy practices. Lumwe does not receive personally identifiable App Store billing information.
Mansio's optional services: Lumwe Account authentication uses our identity provider, Clerk, for account and sign-in functionality. Optional flight lookup uses RapidAPI with your own configured API key and the lookup inputs you choose to send. These services have their own privacy practices; they are not advertising or tracking services, and signing in does not automatically enable Cloud sync.
The online services run on Lumwe's own infrastructure in Canada. We do not route your Nurbell data or Inference API request content to third-party model vendors, advertising networks, or trackers. Limited operational sub-processors (such as infrastructure and payment processing) may be used strictly to run the service; these are bound to protect the data and are not permitted to use it for their own purposes.
App Store distribution: Apple may provide developers with aggregate App Store metrics, crash diagnostics, purchase status, or subscription status. Lumwe does not use that information for advertising or cross-app tracking.
PIPEDA & Québec Law 25.
Lumwe is the operating brand of 17866381 Canada Inc., incorporated in Québec, Canada. We design the covered applications to minimize personal-information collection, with optional Mansio Cloud processing described above, and we operate the online services in Canada with data residency in Canada. Where the online services process personal information on behalf of business customers, we do so under our agreement with that customer and in accordance with applicable Canadian privacy law, including PIPEDA and Québec's Law 25.
- Privacy questions may be sent to [email protected].
- Users should not send sensitive documents or app records by email unless they intentionally choose to do so.
- We aim to respond to privacy-related inquiries within 30 days.
We keep this page current.
We may update this Privacy Policy from time to time. The most current version will be available at lumwe.com/privacy. We update the "Last updated" date when material changes are made — including when a new product or service introduces Lumwe-operated data processing.
Questions? Reach out.
If you have questions about this Privacy Policy or Lumwe's data practices, please contact us:
Lumwe
Legal entity: 17866381 Canada Inc.
Québec, Canada
Website: lumwe.com
Email: [email protected]
Résumé de la politique de confidentialité.
Lumwe, marque opérationnelle de 17866381 Canada Inc., société de technologie constituée en société fédérale au Canada et établie au Québec, publie les applications Mansio, Ritmel, Lemmio, Adepta et Custor, ainsi que les services en ligne Nurbell et l'Inference API.
Apps locales et synchronisation Mansio Cloud facultative
Les apps sont conçues en local d'abord, sans publicité ni suivi. Mansio fonctionne sans compte en mode local. La connexion à Lumwe Account ne téléverse aucun enregistrement à elle seule : la synchronisation doit être activée explicitement dans les réglages. Elle traite les données liées au compte — profil, voyages, métadonnées de documents, notes et objectifs — pour fournir la synchronisation, jamais pour la publicité ni pour entraîner des modèles. Les numéros complets, les images de documents et le texte MRZ restent sur l'appareil ; seules les quatre dernières positions du numéro figurent dans les métadonnées synchronisées. Effacer les données locales ne supprime ni le compte ni les enregistrements Cloud. Pour une demande vérifiée d'accès ou de suppression Cloud, écrivez à [email protected].
Services en ligne — données au Canada
Nurbell (nurbell.com) traite les données commerciales soumises par votre organisation pour produire des résultats de conformité à l'export. L'Inference API (api.aolva.com, alias api.lumwe.com) traite le contenu des requêtes que vous envoyez. Ces données sont traitées sur l'infrastructure de Lumwe au Canada, y demeurent, et ne sont jamais vendues, utilisées pour la publicité, ni utilisées pour entraîner des modèles.
Nous joindre
Pour toute question relative à la vie privée, écrivez à [email protected]. Conformément à PIPEDA et à la Loi 25 du Québec, nous visons une réponse sous 30 jours.